**Any Free Plus Shipping Items on our site do not qualify for refunds, unless received damaged, or broken and proof with an image is sent to our customer support and verified.**
**Any Custom Printed Items on our site do not qualify for a refund. However, you are welcome to cancel the order within 24 hours of placing the order by contacting our customer support.**
Place your request for a return or a refund within 14 days of the date of delivery if you fall within the below categories. We have no obligation to consider requests placed outside of this time frame.
I changed my mind - You can cancel an order within 8 hours of the time you placed it (Same Day Cancellation) for a refund.
This is not what I ordered - If you receive an item that is damaged, not the size or color you ordered, or not reasonably consistent with the item listing, you are eligible for a refund. We may request some evidence of the issue - typically just a photo or two - and you may be required to return the item.
Item never arrived - If you don't receive an item you ordered after the latest confirmed delivery date, you are eligible for a refund.
After the Same Day Cancellation period (8 hours from order) has passed, GearWide will not consider refund requests unless the latest confirmed date or agreed upon arrival date or confirmed stocking date (if item was not stocked) has passed or the item has arrived and it is incorrect or damaged.
Return of Funds - after GearWide approves a cancellation or refund and (in certain cases) confirms the return of the item, GearWide will return or credit the amount of the purchase and the standard shipping fees. A 10% handling fee will be subtracted from the refund if the order reached processing. Any fees for special or expedited shipping will not be refunded and (as described above) in some cases the customer will be responsible for return shipping fees.
- All orders are sent via credible logistic partners such as Fedex, UPS, USPS and other 3rd party companies. If an order is marked as delivered but cannot be found at the delivery address a refund/replacement will not be issued. It is the consumers responsibility to provide a secure delivery location when placing the order.
- Orders with insurance (where applicable) are only insured if the order is lost/stolen in transit. Orders are not covered once the package is released and delivered to the consumers property
GearWide reserves the right to:
Refuse any refund if it in good faith suspects abuse of this Policy or violations of the Terms of Service
Limit customer support and refunds for abuse of these services or violations of the Terms of Service
Limit purchase activity in the services if it in good faith suspects abuse of this Policy or violations of the Terms of Service.
This Policy may be updated from time to time.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after date of purchase
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Items on sale (if applicable)
Only regular priced items may be refunded, unfortunately items on sale cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.